First thing first we
realize although the service providers have to make profit out of this
but the main aim still is to connect people no matter what ways you
attain your profit but people must still be connected all the time and
in most efficient way.
There are two things
here the profit that the company has to make and the service that the
company has to provide which led us to our main topic what’s wrong with
mobile phone companies in Tanzania. While other mobile phone companies
are fighting to provide good consumer services others are fighting to
attain more profit out of their consumers while not even providing
proper services.
During the early days
of mobile companies the days of Mobitel and the likes the main focus
first was to reach people first in the most efficient way and to ensure
proper interactivity between the consumer and the service provider.
There is nothing wrong for the company trying to make profit out of
their services but the point still stand does they provide proper
services with respect to the money we are spending on them. for example
if you have to call the person three times before getting a channel to
talk to him just because the company is not able to control on air
mobile traffic or you cannot recharge your phone account because the
server is low it has been overpowered by the number of users.
We like the
competition that we are seeing wright now having the mobile phone giants
companies such as Vodacom, Tigo, Airtel, Zantel and others competing to
win the hearts of consumers but really what we need is good service
first and other things can follow later.
The other thing is
that the companies should find a proper way of collecting the money and
surviving in the competition instead of charging extra cost for the user
when makes phone call to the rival company. If I can talk peacefully
when am calling Vodacom to Vodacom expect to have the same conversation
with a person from the rival mobile company such as Airtel, Zantel or
Tigo. I don’t care how you make your money that’s why you have financial
officers let them crack their heads on how to get the money while the
consumers enjoy their talk time If it is through advertisement or
increasing number of people in your network that is for you to decide
but please provide us with proper services.
It reaches a point now
one person is having four handheld devices just to be able to call
people from other mobile companies why should it be that way? Does it
mean that we are not creative enough to think in any other why to reduce
the talk time cost when the consumer is calling another company? This
is not true why it is possible in other countries but not here. That is
the challenge we left to you the mobile phone companies service
providers it is enough of this suffering. The knowledge on how to
overcome this situation can be studied in other developing countries
such as India in which to some extent they have been able to overcome.
